Frequently Asked Questions
Everything you need to know about your Sprocket Printers experience.
What is the typical shipping timeframe for my order?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days, while expedited options are available at checkout.
What is your return policy?
We offer a 30-day return policy on all unused and unopened printers and accessories. Please contact our support team to initiate a return authorization.
Do your printers come with a warranty?
Yes, all Sprocket Printers come with a standard one-year manufacturer's warranty covering any defects in materials or workmanship.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
How can I track the status of my shipment?
Once your order ships, you will receive an automated email containing your tracking number and a link to the carrier's website.
Are the ink cartridges included with the printer?
Every printer purchase includes a starter set of ink or thermal paper, depending on the model, so you can start printing immediately upon arrival.